Payment Options
Shipping Policy
Layaway Policy
Return Policy
Backorder Policy
Damaged Goods Policy

---

 Payment Options

Our site offers both Google Checkout and Pay Pal as payment options. Both Google Checkout and Pay Pal now allow you to link a debit or credit card to your account with them.

If you do not have a Google Checkout account or a Pay Pal account, you can still pay using just your credit or debit card through Pay Pal. Pay Pal accepts Visa, Mastercard, Discover and American Express.

To process your order through Pay Pal using your credit or debit card, click checkout while in the shopping cart. Fill out all forms as directed and select Pay Pal as your payment option. When you hit submit you will then be taken to the Pay Pal website to finish the process. Below the sign in information, there will be a link for pay with a debit or credit card that will allow you to complete your order without having to create a Pay Pal account. If you have any questions, please visit our Contact Us page.

top

Shipping Policy

Free shipping on all orders totaling over $199.00 that are shipped at one time and within the continental US to each address. All international destinations as well as Alaska and Hawaii are excluded from this offer. All orders totaling $99.00 or below will be charged per pound. All orders $100 to $149 will receive a 33% shipping discount and all orders $150 to $199 will receive a 66% shipping discount. Any orders under $30.00 will also be charged a $5.00 handling fee. 

Orders will be shipped by USPS, UPS Ground or Fed Ex unless we are requested to ship by some other means (any additional costs will be charged to the buyer). We strive to ship our orders within 72 hours from when the order was received. All orders will ship within 7 business days, except for orders paid by check or electronic check which will be shipped upon clearance of the check, or the customer will be notified.  Next Day and Second Day Air are available at an additional cost. All Post Office Box addresses will be charged an additional $5.00 for handling. If we receive an incorrect address and the item is returned, the customer will be responsible to pay the shipping cost to re-ship the item. If the item is delivered and we are charged an additional charge by UPS to correct the address, the $5.00 charge will be billed to the customer.

All orders paid by money order, check or electronic check will be held for up to 14 days or until it clears before the order is shipped. 

All international orders as well as orders to Alaska and Hawaii will need to contact us via e-mail with the items they wish to order (please include SKU numbers and item names) so we may get a shipping quote. International orders will be sent via the U.S. Postal Service because of their lower shipping rates, and will be shipped/charged for Global Express Shipping which includes insurance and a tracking number. All Import Fees and Duty Taxes are the responsibility of the receiver.

top

Layaway Policy

All orders using our Layaway program will select Check or Purchase Order during the checkout process and type Layaway and the number of months needed for layaway program up to 3 months in the box instead of a check or money order number. The layaway program guidelines are as follows;

• Only checks and/or money orders will be accepted for layaway purchases.
• Layaway term is 3 months. All orders must be paid in full within 3 months of initial order.
• An initial minimum payment of 25% of the total order needs to be sent to and received by us within 14 days of the order date.
• The remainder of the order cost will be split into  2 installments with one due each month and the last one being no later than 3 months from the order date. (Larger payments, multiple payments in a month and early payoff are of course accepted)
• An email will be sent once the order has been received giving the initial payment amount and installment amounts with due dates.
• There will be a 25% restocking fee for all orders cancelled by the customer or delinquent accounts cancelled by Dolls Realistic. 
• If an installment payment has not been received or order is not paid in full within 1 week of the emailed due dates, a reminder email will be sent. After 2 weeks overdue, the order will be cancelled and money refunded minus the 25% restocking fee.
• Order total must be over $100 without shipping, signature fee and sales tax in order to qualify for the layaway program.

If you have any further questions regarding our layaway program please CONTACT US by email or phone.

top

Return Policy

Return of unwanted products must be completed within 14 days of purchase, and must be returned in the original box complete with wrappings, labels and instructions etc, in a re-saleable condition at the purchasers expense. Contact us by e-mail or phone for a return authorization number which must be given and clearly marked on the outside of the shipping box or the package will promptly be returned to you. All other monies will be refunded at our earliest convenience minus a 15% restocking fee and shipping charges once the unwanted items have been received. The item must be shipped to Dolls Realistic as trackable and insured packages. Collector dolls are sold sealed in the box as they come from the Lee Middleton factory, Our desire is to give you the best service possible. We ask that you be fair to us, also, and not order a doll unless you are sure you want it. We consider each customer special, and it is our joy to serve you. Thanks so much and God Bless.

top

Backorder Policy

If an item is placed on backorder, we will notify you by e-mail as to the date the company expects that it will be shipped.

top

Damaged Goods Policy

Damaged/Defective items: If you receive your order and find an item is factory damaged or defective, PLEASE CONTACT US by e-mail or phone immediately with the damage or defect description. We will arrange to have the item picked up OR send you a return label for it. You have 7-days to contact us about a damaged or defective item. Note: PLEASE REFRAIN FROM MAILING THE ITEM BACK TO US ON YOUR OWN, as the postage will not be refunded to you.

top